Shipping Policy
Level 10 Boutique’s Shipping Policy
At Level 10 Boutique, we are committed to ensuring that your shopping experience is as seamless and enjoyable as possible. Our shipping policy is designed to provide you with clear information regarding delivery times, costs, and procedures. Here’s everything you need to know about shipping with us:
Shipping Areas
We currently offer shipping to all domestic locations within India and select international destinations. For international orders, please check our website for a list of available countries.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order is processed and ready for shipment.
Shipping Methods and Delivery Times
- Domestic Orders: Delivery times for domestic orders typically range from 3-7 business days, depending on your location.
- International Orders: Delivery times for international orders vary based on the destination and shipping method chosen. Typically, international orders are delivered within 7-14 business days. Customs processing may cause additional delays, which are beyond our control.
Shipping Costs
Shipping costs are calculated based on the weight of the order, shipping method, and destination. The total shipping charge will be displayed at checkout before you complete your purchase. For orders over [specific amount], we offer free standard shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or through the carrier’s tracking system.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team at [customer service email] or [customer service phone number] as soon as possible. We will work to resolve any issues promptly.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy on our website. We accept returns and exchanges in accordance with the terms outlined there.
COD/ Prepaid
While Level 10 aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, Level 10 has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of Level 10, Level 10 will not be able to process the order further.
Order Delivery Timelines
Usually, orders are dispatched within 5 days of the customer placing the order. However, in line with Govt. Guidelines for your state, delays might be experienced under certain circumstances. Upon the successful placing of an order and after Level 10 has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery.
Ordinarily, Most orders are delivered within 5-7 working days across India. A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, Level 10 reserves the right to cancel the order at its sole discretion. While Level 10 shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
- Acts of God such as floods, earthquakes, etc.; and
- Other unforeseen circumstances
In such events of delay, Level 10 shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, Level 10 shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
Level 10 Boutique reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
What if I have received the product in damaged condition?
If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Please notify us immediately on consumer experience helpline on +919207767730 or email on customercare@level10boutique.com mentioning the Order ID.
Changes to Shipping Policy
Level 10 Boutique reserves the right to update or modify our shipping policy at any time. Any changes will be posted on our website and will take effect immediately upon publication
If you have any questions or need further assistance regarding shipping, please do not hesitate to reach out to our customer support team. Thank you for shopping with Level 10 Boutique !